Refund Policy
1. Refund Eligibility
We offer a money-back guarantee under the following conditions:
- Within 7 days of initial service purchase
- Account in good standing
- No terms of service violations
- First-time service purchases only
2. Refund Process
To request a refund:
- Submit request through client area
- Include order number and reason
- Allow 5-10 business days for processing
- Refund issued to original payment method
3. Non-Refundable Items
The following are not eligible for refunds:
- Domain name registrations
- SSL certificates
- Custom development work
- Administrative fees
- Renewal charges
4. Partial Refunds
Partial refunds may be issued for:
- Service level downgrades
- Unused portion of prepaid services
- Service credit conversions
5. Cancellation Policy
To cancel your service:
- Submit cancellation request before renewal date
- Backup all data before cancellation
- Cancel any associated services
- Remove personal content
6. Disputes
For refund disputes:
- Contact billing department
- Provide detailed explanation
- Include relevant documentation
- Allow 48 hours for response
7. Changes to Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
8. Contact Information
For questions about our refund policy or to request a refund, please contact our billing department through the client area or support channels.